Terms & Conditions

Trader

USL DISTRIBUTION LTD.

Company ID (EIK)

208841509

VAT number

BG208841509

Registered seat and address

гр. София 1618, р-н Овча купел, Народен герой, 6А

Online shop

courtline.bg

Email

info@courtline.bg

Orders and complaints

orders@courtline.bg

Phone

+359 899 941 077

1.1. These general terms govern the relationship between USL DISTRIBUTION LTD. (the “Trader”) and the persons who order goods (the “Customer”) through the online shop at courtline.bg (the “Site”). They apply to distance sales contracts concluded through the Site.

1.2. These general terms are drawn up in accordance with the Bulgarian Consumer Protection Act, the Electronic Commerce Act, the Act on the Supply of Digital Content and Digital Services and the Sale of Goods, and the Obligations and Contracts Act. Nothing in them limits the rights the law gives the Customer as a consumer.

1.3. Supervisory authorities: the Commission for Consumer Protection (www.kzp.bg, national line 0700 111 22) and the Commission for Personal Data Protection (www.cpdp.bg).

2.1. The Site does not require registration or a customer account. An order is placed by filling in the details on the “Checkout” page.

2.2. Before sending the order, the Customer ticks the box confirming that they have read and accept these general terms. The Trader keeps the date and version of the accepted terms with the order. The terms are permanently available on this page and can be saved and printed.

2.3. The contract is concluded in Bulgarian. This English text is a translation for convenience; if the two texts differ, the Bulgarian text applies.

• The main characteristics of each item (name, brand, colour, material, available sizes) are shown on the product page. Availability is per size.
• Photographs are illustrative. Descriptions and other content are supplied by the brands and shown as received.
• All prices are in EUR and include VAT. The delivery fee is not part of the price of the goods; it is €4.90 per order and free for orders from €75.00. The total including delivery is shown before the order is sent.
• Obvious pricing errors may be corrected before the order is sent; the Customer can remove the affected item from the order at no cost.

4.1. The technical steps to conclude a contract are:

1. The Customer selects an item and size and adds it to the bag.
2. On the “Checkout” page the Customer enters first and last name, contact phone and email, chooses a courier (Speedy or Econt) and delivery either to a courier office or to a personal address, and enters the city and the office or address. The details and the order summary can be checked and corrected before the order is sent.
3. The Customer ticks the box accepting the general terms and presses the “Order with obligation to pay” button. This is an offer to buy, with an obligation to pay the price.
4. The Trader automatically sends an email stating that the order has been received. That email confirms receipt but is not yet acceptance of the order.
5. The Trader checks availability and confirms the order by email. The contract is concluded on confirmation or, if none is sent, when the goods are dispatched.

4.2. If part of the order is unavailable, the Trader tells the Customer by email before dispatch; nothing is payable for those goods. The Customer may also cancel the rest of the order at no cost. The Trader may refuse an order with obviously wrong or incomplete delivery details.

4.3. The Trader keeps the order and its confirmation. The Customer receives the order details at the email address given and can request a copy by writing to orders@courtline.bg with their full name and order number.

Payment is cash on delivery: on receipt of the parcel the Customer pays the courier the price of the goods and the delivery fee in cash. No card details are entered on the Site. Details: Delivery.

• Delivery is within Bulgaria only, with Speedy or Econt — to a courier office or to a personal address, as the Customer chooses.
• The usual delivery time is 2–4 working days after dispatch. This is an estimate. Unless agreed otherwise, the Trader delivers without undue delay and no later than 30 days after the contract is concluded. If delivery does not take place within that time, the Customer can set an additional period and, if that is missed too, terminate the contract; any sums already paid are refunded.
• Risk in the goods passes to the Customer when the Customer, or a person the Customer names (other than the courier as carrier), receives the goods.
• The Customer should inspect the parcel on receipt. For visible damage the Customer is advised to have a report drawn up with the courier and to write to orders@courtline.bg the same day, giving their full name and order number.
• The Customer is responsible for the accuracy of the phone number and address given, since the courier calls that number.

7.1. As a consumer the Customer may withdraw from the contract within 14 days without giving a reason and without penalty. The period runs from the day the Customer, or a person the Customer names (other than the carrier), receives the goods. Where the goods in one order are delivered separately, the period runs from receipt of the last one. The right can also be exercised before the goods are received, from the conclusion of the contract.

7.2. The Customer exercises the right by notifying the Trader, before the period ends, with an unequivocal statement sent to orders@courtline.bg. To help find the order, it is best for the Customer to give their full name and order number. The Customer can also use the withdrawal form on the Returns page. Sending the notice within the period is enough. The Trader confirms receipt by email.

7.3. The Customer sends the goods back without undue delay and at the latest within 14 days of notifying the Trader of the withdrawal, to the address the Trader specifies. The deadline is met if the goods are sent before it ends. The Customer chooses how to return the goods and proves dispatch with a dispatch document. The direct cost of returning the goods is borne by the Customer, unless the goods are faulty or not as ordered, in which case section 8 applies and the Trader bears the cost. All goods sold on the Site can be returned by ordinary post or courier.

7.4. The Customer may inspect and try the goods as they would in a shop. The Customer is liable only for a loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. The goods should be returned with their tags and in the original packaging (shoes in their box); missing tags or packaging matter only to the extent that any loss in value results from handling beyond what is necessary.

7.5. The Trader refunds all payments received from the Customer, including the delivery fee (for the cheapest standard delivery method offered), without undue delay and at the latest within 14 days of being informed of the withdrawal. The Trader may withhold the refund until the goods are back or the Customer proves they were sent, whichever is earlier. The refund is made by the same means of payment; for cash on delivery, to a bank account given by the Customer, and by giving the account the Customer expressly accepts that method of refund. The Customer pays no fees for the refund.

7.6. The right of withdrawal does not apply to: goods made to the Customer’s order or individual requirements (for example personalised items); sealed goods that cannot be returned for hygiene or health-protection reasons and whose seal was broken after delivery (for example socks, underwear and swimwear); goods that after delivery are inseparably mixed with other goods. A sealed item that is unopened, or can safely be resold, remains returnable.

7.7. The Customer may exercise the right of withdrawal for only some of the goods in the order; for the other goods the contract remains in force.

8.1. The Trader is liable for any lack of conformity of the goods with the contract that exists at delivery and becomes apparent within 2 years of delivery (Act on the Supply of Digital Content and Digital Services and the Sale of Goods). A lack of conformity appearing within one year of delivery is presumed to have existed at delivery unless the Trader proves otherwise.

8.2. The Customer may ask for free repair or replacement of the goods. The Customer may ask for a price reduction or terminate the contract where repair or replacement is impossible or disproportionately costly, is not done within a reasonable time or without significant inconvenience to the Customer, the lack of conformity appears again despite the Trader’s attempt to remedy it, it is so serious that an immediate price reduction or termination is justified, or the Trader has declared, or it is clear, that it will not remedy it within a reasonable time. The contract cannot be terminated for a minor lack of conformity; a price reduction is still available. Repair or replacement is done within a reasonable time, no longer than one month after notification, and at no cost to the Customer (including the cost of sending the goods).

8.3. A complaint is made in writing to orders@courtline.bg or orally by phone on +359 899 941 077, stating the Customer’s full name, the order number, a description of the problem, the remedy wanted and contact details. The order serves as proof of purchase. The Trader does not refuse to accept a complaint only because some of these details are missing. The Trader keeps a register of complaints, issues a document with a number and date, and answers the complaint without undue delay and at the latest within the period in section 8.2. The right to complain does not depend on a commercial guarantee and does not prevent the Customer from going to court.

8.4. A manufacturer’s commercial guarantee, where there is one, is additional and does not limit the Customer’s legal rights; its terms are provided on a durable medium no later than at delivery.

• The Trader is responsible for delivering the ordered goods in conformity with the contract and for any lack of conformity under section 8.
• The Trader is not liable for delay or non-performance caused by force majeure or by incorrect or incomplete delivery details given by the Customer.
• Until the Customer receives the goods (section 6), the risk of their loss or damage is the Trader’s. Nothing in these terms limits liability that cannot be limited by law.

The content of the Site (text, images, logo and design) is protected by copyright and may not be copied, published or altered without the owner’s consent. Trademarks and product photographs belong to the owners of the respective brands and to the suppliers.

The controller of the personal data collected with an order is USL DISTRIBUTION LTD.. The data is processed to fulfil the order and legal obligations. Details on purposes, retention, recipients (the couriers) and the Customer’s rights are in the Privacy policy and the Cookie policy. The Customer may complain to the Commission for Personal Data Protection (www.cpdp.bg).

The Trader and the Customer will try to settle disputes by agreement. The Customer can first contact the Trader at orders@courtline.bg. If the dispute is not settled, the Customer may apply for out-of-court settlement to a conciliation committee at the Commission for Consumer Protection (www.kzp.bg); the Trader’s participation in that procedure is voluntary. The Customer’s right to go to the competent court is not affected.

• The Trader may change these terms; changes are published on this page and do not affect contracts already concluded.
• Bulgarian law applies to matters not settled here. Disputes are decided by the competent Bulgarian court, and the Customer’s rights as a consumer under mandatory provisions of law are preserved.
• If any provision is invalid, the others are not affected.

General questions: info@courtline.bg or +359 899 941 077. Questions and complaints about an order: orders@courtline.bg — with the Customer’s full name and order number, so that the order can be found. More on delivery and returns.