Returns

Withdrawal period

14 days from the day you receive the goods (the last one, if the order arrives in several parcels) — no reason needed

How

Email orders@courtline.bg with your full name and order number so we can find the order, or use the form below

Condition

You may inspect and try the items as you would in a shop. Please send them back with the tags and in the original packaging (shoes in their box). This is not a condition of withdrawal — you are liable only if you handled them beyond what is necessary and their value has dropped

Return costs

The direct cost of returning is yours, unless the item is faulty or not what you ordered

Proof of purchase

Your order number — no printed receipt needed

This is your statutory right as a consumer to withdraw from a distance contract within 14 days of receiving the goods (Bulgarian Consumer Protection Act, Directive 2011/83/EU). The steps below apply to every return. See also the Terms & Conditions.

1. Within 14 days of receiving the goods, email orders@courtline.bg with your full name, your order number and the items you are returning. We confirm receipt of your notice by email.
2. We reply with the return address and a short return note you can put in the parcel.
3. Send the parcel without undue delay and at the latest within 14 days of notifying us — by a courier of your choice (we recommend Speedy or Econt with tracking) or in another way that lets you prove dispatch. Keep the proof of dispatch until the refund arrives.

We refund all payments we received from you, including the delivery fee (for the cheapest standard delivery method we offer), without undue delay and at the latest within 14 days of the day we are informed of your withdrawal. We may withhold the refund until the goods are back or you show proof that you sent them, whichever is earlier.

For cash on delivery orders the refund goes by bank transfer to an account you give in your email; by giving it you expressly agree to this method of refund. You pay no fees for the refund.

You are liable only for a loss in value of the goods if you handled them beyond what is needed to establish their nature and functioning.

• Goods made to your order or individual requirements (for example personalised items).
• Sealed goods that cannot be returned for hygiene or health-protection reasons if the seal was broken after delivery (for example socks, underwear and swimwear).
• Goods that after delivery are inseparably mixed with other goods.

A sealed item that is unopened, or can safely be resold, remains returnable.

Need another size? Return the item and place a new order — stock changes quickly and we cannot hold sizes. Check the size guide before you reorder.

If an item is faulty or not as ordered, you have a 2-year legal guarantee — email orders@courtline.bg with your full name, your order number and, if you can, a photo of the fault. Details in the Terms & conditions.

You can fill it in and email it to orders@courtline.bg. Using it is optional — an unequivocal statement is enough.